When taking an action to open the ServiceNow ticket, Vulcan will pull the relevant fields from the Servicenow table.

Before creating your first ticket, please make sure the intended table (Problem/incident table) contains at least one existing ticket in the table.

If the Servicenow table has no tickets in it, Vulcan will not be able to fetch the list of assignment groups.

To handle that, make sure to have at least one existing ticket in the table, then go into Vulcan and try to create the ticket again.

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