About SLA Tracking Report

The SLA Tracking Report provides visibility into the progress of assets’ SLA compliance and SLA-exceeding vulnerabilities in the security operation.

Before you dive in

First, ensure you cover the Reports (Analytics) Filters and Data Drilling to learn about the expected behavior of the trends and the presented data.

SLA KPIs

The SLA KPIs are the first and main widgets you encounter when entering the SLA Tracking report.

What does each KPI represent?

KPI	Description	What to strive for?
Assets Compliant with SLA	The % of assets that have no findings (instances) exceeding SLA	A higher % of assets compliant with the SLA
Instances Exceeding SLA (in%)	The % of findings (instances) exceeding SLA	A lower % of findings (instances) exceeding the SLA
Vulnerability Instances Exceeding SLA	The number of findings (instances) exceeding SLA	A lower number of findings (instances) exceeding the SLA

Vulnerability instances approaching SLA by Risk Level

A widget that shows how many vulnerabilities are *about to approach the SLA compliance across all Business Groups / SLA policies.

* “about to approach“ = 20% of the SLA set under SLA Policies.

Assets compliant with SLA/EOL over time

A trend that shows the % of SLA-compliant assets over time and the % of EoL-compliant assets over time. You can use the data-drilling buttons to dig deeper into the data.

Vulnerability instances exceeding SLA by Risk Level over time

This graph shows the number of findings (instances) exceeding SLA by all risk levels. You can click on a specific Risk level to highlight the relevant data or use the data-drilling buttons to dig deeper into the data.

In this trend, you should always strive for a going-down graph, which means the number of findings (instances) exceeding SLA is getting lesser, especially the Critical and High ones.

Vulnerability instances exceeding SLA by day

This trend digs deeper into how many days the findings (instances) have been exceeding the SLA.

For example, the trend below shows that there are currently 200 findings (instances) in Critical Risk in a "Exceeding SLA" state for 4-10 days.

You can filter to show only a specific risk level to better understand the number of findings (instances) in an "Exceeding SLA" status, particularly in High and Critical risk levels.

Vulnerability instances by Business Group

A trend that shows you the number of All, Exceeding, or Compliant findings (instances) per Business Group.

By default, the trend is set to show "All" findings (instances) per each Business Group. To better understand the scope of findings (instances) exceeding SLA per business group, you can filter to show Critical or High findings (instances) that are Exceeding SLA status.

Detailed list of unique vulnerabilities

A dynamic detailed list of unique vulnerabilities posing a risk. The list displays only vulnerabilities in the statuses "Vulnerable" and "In Progress". This dynamic list responds to selecting other data elements in other widgets.