Overview


About SLA Tracking Report

The SLA Tracking Analytics provides visibility into the progress of assets’ SLA compliance and SLA-breaching vulnerabilities in the security operation.

Before you dive in

First, ensure you cover the Analytics Filters and Data Drilling to learn about the expected behavior of the trends and presented data.


SLA KPIs

The SLA KPIs are the first and main widgets you encounter when entering the SLA Tracking Analytics report.

What each KPI represents?

KPI

Description

What to strive for?

Assets SLA Compliance

The % of assets that have no vulnerability instances breaching SLA

A higher % of assets compliant with the SLA

% of Breaching Vulnerability Instances
(same as below but in %)

The % of vulnerability instances breaching SLA

A lower % of vulnerability instances breaching the SLA

# of Breaching Vulnerability Instances

(Same as above but in numbers)

The number of vulnerability instances breaching SLA

A lower number of vulnerability instances breaching the SLA


Vulnerability instances approaching SLA

A widget that shows how many vulnerabilities are *about to approach the SLA compliance across all Business Groups / SLA policies.

Example:

Let's assume you've set 10 days SLA for Critical vulnerabilities to be fixed.

In the example below, 75 vulnerabilities will reach SLA in 2 days (20% of 10 days is two days).

* “about to approach“ = 20% of the SLA set under SLA Policies.


Assets SLA Compliance over time

A trend that shows the % of SLA-compliant assets over time. You can use the data-drilling buttons to dig deeper into the data.


Vulnerability instances breaching SLA by Risk Level over time

This graph shows the number of vulnerability instances breaching SLA by all risk levels. You can click on a specific Risk level to highlight the relevant data or use the data-drilling buttons to dig deeper into the data.

In this trend, you should always strive for a going-down graph, which means the number of vulnerability instances breaching SLA is getting lesser, especially the Critical and High ones.


Vulnerability instances breaching SLA by days

This trend digs deeper into how many days the vulnerability instances have been breaching the SLA.

For example, the trend below shows that there are currently 200 vulnerability instances in Critical Risk in a "breaching SLA" state for 4-10 days.

You can filter to show only a specific risk level to better understand the number of vulnerability instances in a "breaching SLA" status, particularly in High and Critical risk levels.


Vulnerability instances by Business Group

A trend that shows you the number of All, Breaching, or Compliant vulnerability instances per Business Group.

By default, the trend is set to show "All" vulnerability instances per each Business Group. To better understand the scope of vulnerability instances breaching SLA per business group, you can filter to show Critical or High vulnerability instances that are Breaching SLA status.
In the example video below, you can learn that the External Facing Biz Group has 12,524 vulnerability instances in the Critical risk level that are breaching SLA and 880 vulnerability instances in the Critical risk level that are SLA-compliant.


Analytics FAQ and Data Validation

Read our Analytics FAQ and Data Validation article here.

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