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Connectors FAQ
Updated over a week ago

Integration and Support

Q: What integrations does Vulcan Support?

A: Vulcan supports the integrations listed in the Supported Connectors article.

Q: What if my tool doesn't have a dedicated connector?

A: If you use a tool for which Vulcan doesn't have a dedicated connector, you can use the Vulcan Report Connector, which lets you upload CSV format files. Alternatively, you can contact us at support@vulcan.io and submit a feature request.

Sync and Status

Q: How can I identify the current connection state of my connector?

A: Once a connector is set up and created, it goes through different connecting states until it is fully connected. To review the connector's status, go to the Vulcan Platform > Connectors. The connectors' color-coded status indicators provide a quick and intuitive way to understand each connector's state at a glance.

Green Dot

The connector is functioning correctly through all its integral stages. These stages include initiating, testing connectivity, fetching, normalizing, waiting for processing, processing, and being connected. As long as the connector operates without any issues through these stages, it will display a green dot.

Red Dot

There is an error that causes the process to fail. When a connector encounters an error at any stage of its operation, the dot will turn red, and an error message will be displayed on the connector box. This serves as an immediate visual indicator of a problem that needs attention.

Grey Dot

The connector is either disabled or in the process of being deleted. The grey dot signifies that the connector is not active or in a transitional state where it's being removed from the system.

Check the connector's activity log to understand its life cycle stages further.

Deleted Connectors and Tags

Q: What happens to the tags ingested if a connector is deleted?

A: If a connector is deleted, the tags ingested through that connector will not be deleted if they are part of business groups, dynamic properties, or are used in a playbook. This applies to all connectors.

Q: If a connector is deleted but the tags remain because they are being used in a playbook, business group, or dynamic property, will they be removed once they are removed from one of these components?

A: Yes, the tags will be removed once they are no longer used in a playbook, business group, or dynamic property.

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